About us

Financial Dispute Resolution Service helps resolve complaints between consumers and their financial service providers. We are an independent dispute resolution service that is free for consumers. We make it easier for consumers and financial service providers to resolve their disputes and move forward.

Why use Financial Dispute Resolution Service?

We are:

  • Free for consumers
  • Independent and fair
  • Collaborative. 

How Financial Dispute Resolution Service works?

We work with you and your financial service provider to reach agreement on your complaint. If that is not possible, we will make a decision on the complaint.

The first step is an opportunity for you and your financial service provider to work out the issue together.

If that does not work, Financial Dispute Resolution Service will actively work with both you and your financial service provider to settle the matter as quickly as possible.

If no agreement can be reached, Financial Dispute Resolution Service may make a decision which is binding on the financial service provider.


Who we help

We are here to help individuals and small-to-medium businesses (those with fewer than 20 full-time employees or the equivalent) to resolve any issues with their financial service provider.

If your financial service provider is a member of Financial Dispute Resolution Service, then we can help.

You can also check whether your financial service provider is registered with Financial Dispute Resolution Service on our website, or by checking the financial service provider register website


Do I have to speak English?

We have information available in the following languages:

- Te Reo Māori
- Fa'asamoa
- 漢語 中文
- हिन्दी

If you require further help or information in another language, you can phone us for free on 0508 337 337 and ask for Language Line and the language you want. Support is available in 44 different languages and a professional interpreter will join you on the phone.