Decisions

Decisions

De-identified and redacted to maintain confidentiality of parties

Insurance Company Communications and transparency 
- Complaint upheld

Decision concerning delay in electronic funds transfer to Forex trading platform
- Complaint not upheld

Decision concerning 1) funds transfer and 2) failure of Stop Loss - Forex Trading platform
- Complaints not upheld

Application for release of KiwiSaver investment declined because of significant financial hardship
- Direction issued

Decision concerning alleged manipulation of sale price - Forex trading platform
- Complaint upheld

Alleged price manipulation Forex trading platform
- Complaint upheld

Alleged misrepresentation of product – Forex trading platform
- Complaint not upheld

Cancelled trades – Forex trading platform
- Complaint not upheld

Multiple complaints about failure of on line trading platform to return investments
- Complaints upheld for each

Investment house had no authority to transfer funds to another provider that subsequently went into liquidation 
- Complaint partly upheld

Alleged failure to execute request for withdrawal of funds – Forex trading platform
- Complaint not upheld

Insurance claim for stolen item declined
- Complaint not upheld

Customers alleged losses when trading – Forex platform
- Complaint upheld

On Line Forex Provider not entitled to modify trade on basis of contract or of what is fair and reasonable
- Complaint upheld

Profit from forex trading not released by provider. No defense
- Complaint upheld