Who can complain?

Retails clients only (not wholesale) -see definitions of  "Who are Wholesale Clients"; "Who are Retails Clients"

Any individual, or organisation with fewer than 20 employees (or the equivalent of 20 full-time employees), can make a complaint about an FDR scheme member who provides a "retail" service.  Larger organisations may still be able to bring a complaint to FDR. It may be considered, at FDR’s discretion.