Notice of transition - New FDRS Scheme Director

Scheme Director Stuart Ayres is to leave Financial Dispute Resolution Service (FDRS) and FairWay Resolution Limited (FairWay) as of 26 February 2016 to take up an opportunity operating his own business consultancy practice.

Stuart has been with FDRS for the past 5.5 years and leaves it in great shape. His successor Jennifer Mahony will bring tremendous experience in dispute resolution, new ideas and energy for the benefit of all stakeholders.

Stuart said that he is honoured to have led the scheme from its initial project for the reserve scheme five years ago, assisted with its growth beyond expectations, transition to an approved scheme and subsequent development, during which time he has met many wonderful people doing a great job for the customers whilst adjusting to the many changes brought about by regulation. He believes that with a few weeks that will inevitably come of the current review of the FAA and FSP Acts, New Zealand will have a finance sector that will be a beacon for the world. He also believes that FDRS is a world class dispute resolution service and thanks members and other stakeholders for their part in that.

Jennifer, FDRS’s new Scheme Director, is legally qualified, an AMINZ Associate member, a mediator and adjudicator, and has a good knowledge of the finance sector. Jennifer has been with FairWay for six years, primarily in the ACC, family disputes, and workplace conflict areas, and special projects. She regularly designs and audits complaints and dispute resolution processes, and has been a key player behind the scenes providing service delivery support for the scheme over that time.

Jennifer will continue to be supported by our existing Resolution Practitioners and Adjudicators, subject matter experts, and the FairWay Board.