Annual Report 2012

FDR's Annual Report for the year ended 30 June 2012 reports increasing complaint enquiry and dispute resolution, the benefits of early intervention, some interesting case studies, a growing memberships, low consumer awareness and a concern at some systemic issues presenting.

Many of the complaint enquiries, particularly around hardship and complex financial products, highlight a propensity of often unsophisticated consumers entering into contracts without reading or understanding the implications of the terms and conditions. Financial service providers on the other hand need to make their contracts and disclosures more concise and clear, demonstrate that the consumer's needs were met and that they entered the contract freely and with understanding.

Click here to view the Annual Report.