Only if you are not seeking redress against the financial adviser or QFE.
If you are seeking redress or compensation by way of dispute resolution you need to follow the directions at How to Make a Complaint.
The FMA is the regulator for financial advisers and QFEs (Qualifying Financial Entities). It acts as the disciplinarian and investigates complaints about financial advisers.
If you are not wanting compensation but have a complaint about your financial service provider, you can complain to FMA by calling 0800 434 566 (+64 3 962 2698 for overseas callers), or going to www.fma.govt.nz
What you can complain to FMA about
You can complain if a person or company providing you with financial advice breaches the Financial Advisers Act 2008 by, for example:
- failing to exercise care, diligence and skill when providing financial services
- claiming to be a financial adviser or providing financial services when they are not allowed to do so
- failing to comply with disclosure or conduct obligations
- behaving misleadingly or deceptively.
You can also complain if an Authorised Financial Adviser fails to follow the Code of Professional Conduct for Authorised Financial Advisers. For example if they:
- imply they are independent when they are not
- fail to put client's interests first
- fail to act with integrity.