Feedback about FDRS

FDRS is committed to fair and thorough complaint handling – including complaints about our own organisation.

To complain to a Scheme Member, please go to FDRS Complaint Form.

We welcome your enquiries, feedback, compliments or complaints, please contact us. We are open between 8am and 5pm weekdays, excluding national holidays. You can provide your feedback online by filling in the form below, or download a form to print and submit by fax, post or scan and email.

Freephone 0508 337 337
International calls If you are calling from outside New Zealand,
call +64 4 910 9952
Fax 04 918 4901
Post Freepost 231075
PO Box 2272
Wellington 6140

If it is a complaint about our service, you can also send your complaint in writing to:

Complaint Investigator
FairWay Resolution Limited
PO Box 841, Christchurch 8140

Our Complaints Investigator will let you know when we have received your complaint. We will consider your complaint, will consult with the appropriate people and let you know the outcome. This will generally happen within 15 working days. We will let you know if we need more time to carry out an investigation.

In some cases we may wait until your case is concluded before investigating. This is to ensure the independence of the dispute resolution process. We will let you know if this needs to happen.

If you remain unhappy with our response, you can contact the Office of the Ombudsman.

Mandatory fields are marked with an asterisk*.

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Please enter the details of your feedback, suggestions, compliment or complaint. You can also attach this information - or any other supporting material - as separate documents.

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