What complaints won’t FDRS deal with?

FDRS will not consider a complaint if:

  • The complaint has been made to a court or the Dispute Tribunal, or is currently being considered as part of a formal court process.
  • The complaint involves the same, or substantially the same, issues as a complaint that has been previously made to FDRS (unless there is new information).
  • A reasonable settlement offer has already been offered to the consumer by the scheme member.
  • The complaint is considered by FDRS to be frivolous or vexatious.
  • The event being complained about occurred prior to a scheme member’s date of joining the FDRS.
  • Complaints about general commercial decisions of a scheme member, such as an interest rate or a credit decision.