Make a complaint to FDRS

To make a complaint on-line, answer the questions below and press submit.

 

It is free to make a complaint to FDRS.

 

The complaint must be about a current member of FDRS, or the financial service provider must have been a member at the time of the event. Please call us if you would like assistance to complete this form 0508 337 337.

Mandatory fields are marked with an asterisk *.

The form is also available as a document that can be downloaded and completed by hand.

Which?
Date

Approximately when did the event take place?

Complaint

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Your complaint or other supporting documents can be attached to this form.

Please provide as much information as you can to support your complaint. Check below for guidance:
• Copy of any relevant contracts / agreements.
• Copy of Terms and Conditions.
• Copy of any relevant policy / product documents.
• Copies of any correspondence relating to the complaint.
• Copies of receipts / payment confirmation / bank statements (if appropriate).
• Screenshots of Web Sites / web page / web documents, etc (if appropriate).

If seeking compensation for losses incurred;
• Evidence supporting any $ amounts being claimed
• Statements from witnesses (if appropriate).

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Contact details

(If different from above i.e: if you are making a complaint on behalf of someone else)

Permission:
Please note