Make a complaint to FDR

To make a complaint on-line, answer the questions below and press submit.

It is free to make a complaint to FDR.

There are several compulsory areas - if these are not completed the complaint will not be submitted. The complaint must be about a member of FDR. It may be useful to read the complaint checklist before submitting. FDR is available to help make a complaint if you have any difficulty completing the complaint form.

The form is also available as a document that can be downloaded and completed by hand.

Which?

Which financial service provider is the complaint about?: *

Account or customer name:

If available

Account or customer number:

If available

Complaint number:

If available

Deadlock number:

If available

Date

On what date did the event take place?

Event date: *

Complaint

What is your complaint about?: *

This box will expand to fit your text

Attach file:

Your complaint or other supporting documents can be attached to this form.

Have you made the complaint to the financial service provider concerned?: *

Yes

Have you made this complaint to any other authority?:

Yes

Contact details

Your name: *

Are you making this claim for yourself, or on someone else's behalf?:

Myself

Someone else's behalf

Address:

Cellphone:

Landline:

E-mail: *

Outcome

What would you like to happen to resolve the issue?:

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Permission:

Please select: *

Yes, I authorise my Scheme Member to release my information to FDR.

Please note

Please select: *

Yes, I understand that the maximum compensation that FDR can award is $200,000, and by submitting this complaint I agree to waive my rights to any amount in excess of $200,000.

CAPTCHA

This question is asked to prevent spam submissions.

Make a complaint to FDR

Who can make a complaint?

How the process works

What's covered?