Make a Complaint

Before you complain to the Scheme Member, call us first at 0508 337 337 so that we can take basic details and provide guidance to help you make your complaint.

Please also read the complaint checklist before submitting.

Complaints can be made online or the complaint form can be downloaded to be printed out and completed by hand. Completed forms can be sent via freepost, or faxed to FDRS. Contact details can be found here.

Make a complaint using the online form