Can FDR help you?
FDR resolves disputes between consumers and the organisations and people that provide them with financial services and advice.
Is your financial service provider a scheme member of FDR?
(Click here to view a list of scheme members)
Sorry, FDR can only handle disputes that involve FDR scheme members.
You can ask your financial service provider which dispute resolution scheme they belong to. All financial service providers must belong to a scheme.
Sorry, FDR can only cover complaints from small-to-medium businesses – those with less than 20 full-time equivalent staff.
There may be some exceptions, please call FDR to discuss.
Did the event that caused the dispute happen after the date your financial service provider became a member of FDR?
Did the event that caused the dispute happen after the date your financial service provider became a member of FDR?
Sorry, FDR can only deal with complaints that happened after your financial service provider became a member of FDR. To check joining dates, please look up your financial service provider in the scheme member section.
Sorry, you must make a formal complaint to the scheme member first, and give them up to three months to respond. If you haven’t heard back or are unhappy with the outcome, FDR may still be able to help with your complaint.
Do you have a deadlock notice, or have you reached the end of the complaint process with the financial service provider?
Sorry, complaints can only be considered by FDR after they have been raised with the financial service provider first. Generally the organisation has up to three months to respond to a complaint. A dispute may be brought to FDR earlier than the three month period if both you and the financial service provider have agreed to it.
Make a complaint to FDR
From the information you have supplied, FDR will be able to help you with your dispute. Please click on the 'make a complaint' button below to go through to the on-line complaint form. You can also download the form and fill it in by hand if you prefer. If you have any questions or would like guidance to complete the form or to use an interpreter, please feel free to call the FDR team on 0508 337 337.
Make a complaint to FDR
Once you and the financial service provider agree that you have reached the end of the organisation's complaint process, you can bring your dispute to FDR, even if it is less than three months since the complaint process began.
Please click on the 'make a complaint' button below to go through to the on-line complaint form. You can also download the form and fill it in by hand if you prefer. If you have any questions, please feel free to call the FDR team on 0508 337 337.
Make a complaint to FDR
You can bypass the complaint process and bring your dispute straight to FDR, as long all of the parties involved in the dispute agree to it. You don't need to have a deadlock number or wait for the usual three months to pass before bringing the dispute to FDR. This can be a good way to deal with complex disputes.
Please click on the 'make a complaint' button below to go through to the on-line complaint form. You can also download the form and fill it in by hand if you prefer. If you have any questions, please feel free to call the FDR team on 0508 337 337.
