Publications

FDRS Newsletter November 2014

The Newsletter is available to download as a pdf document. You will need Adobe Reader to read the downloaded file. This is free software that you can download from the Adobe website

FDR Newsletter - 335 KB


FDRS Newsletter June 2014

The Newsletter is available to download as a pdf document. You will need Adobe Reader to read the downloaded file. This is free software that you can download from the Adobe website

FDR Newsletter - 183 KB


Penny punching

Complaints to financial dispute schemes are on the rise. Download the article.


Contributory mortage scheme

Contributory mortgage scheme must have a complaints process and external dispute resolution scheme. Download the article.


Six Monthly Report to 31 December 2013

The six monthly report is now available. Click here to view the report.


Annual Report 2013

The 2013 Annual Report is now available. Click here to view the report.


Summarised Annual Report 2013

 The 2013 summarised FDR Annual Report is now available. View the report here.


FDR Newsletter September 2013

The Newsletter is available to download as a pdf document. You will need Adobe Reader to read the downloaded file. This is free software that you can download from the Adobe website

FDR Newsletter - 502.98 KB


2013 Financial Knowledge and Behaviour Survey

The 2013 Financial Knowledge and Behaviour Survey has been commissioned by the Commission for Financial Literacy and Retirement Income, supported by ANZ and conducted by market research company Colmar Brunton. It measures the financial knowledge levels and financial behaviour of New Zealand aged 18 years and over.


FDR Newsletter April 2013

The Newsletter is available to download as a pdf document. You will need Adobe Reader to read the downloaded file. This is free software that you can download from the Adobe website.

FDR Newsletter - 722.09 KB


Annual Report 2012

FDR Annual Report for the year to 30 June 2012 is now available. It includes reports from the Scheme Manager and the Scheme Adjudicator, complaint statistics and case studies; membership information; reports from scheme member and consumer satisfaction surveys and information about community and industry engagement. View the full report here.


Teaching the Language of Complaint

A group of specialised complaint handling organisations, including FDR, have developed resources for teaching the language of complaint to new speakers of English.

These resources can be viewed here:

Is it OK to complain
Complaining about goods or services
Writing to complain
Where to get more help


Annual Report 2011

FDR has published its first annual report. The document gives an overview of the scheme's progress in its first 10 months of operation, along with a Scheme Manager and Scheme Adjudicator report. The report covers the period from 1 October 2010 to 30 June 2011. The full report can be viewed here.


FDR Brochure

FDR has produced a brochure for consumers, giving a brief overview of the scheme and how to access it. This brochure will be distributed to consumer organisations around the country, such as Citizens Advice Bureaux and the New Zealand Federation of Family Budgeting Services.

The brochure can also be downloaded from this page. If you would like a supply of brochures, please contact us.

To view or download the brochures you will need Adobe Reader software. This is free software that you can download from the Adobe website.

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