FDR Newsletter April 2013
The Newsletter is available to download as a pdf document. You will need Adobe Reader to read the downloaded file. This is free software that you can download from the Adobe website.
FDR Newsletter - 722.09 KB
Annual Report 2012
FDR Annual Report for the year to 30 June 2012 is now available. It includes reports from the Scheme Manager and the Scheme Adjudicator, complaint statistics and case studies; membership information; reports from scheme member and consumer satisfaction surveys and information about community and industry engagement. View the full report here.
Teaching the Language of Complaint
A group of specialised complaint handling organisations, including FDR, have developed resources for teaching the language of complaint to new speakers of English.
These resources can be viewed here:
Is it OK to complain
Complaining about goods or services
Writing to complain
Where to get more help
Annual Report 2011
FDR has published its first annual report. The document gives an overview of the scheme's progress in its first 10 months of operation, along with a Scheme Manager and Scheme Adjudicator report. The report covers the period from 1 October 2010 to 30 June 2011. The full report can be viewed here.
FDR Brochure
FDR has produced a brochure for consumers, giving a brief overview of the scheme and how to access it. This brochure will be distributed to consumer organisations around the country, such as Citizens Advice Bureaux and the New Zealand Federation of Family Budgeting Services.
The brochure can also be downloaded from this page. If you would like a supply of brochures, please contact us.
To view or download the brochures you will need Adobe Reader software. This is free software that you can download from the Adobe website.
Brochure cover:
Brochure inside:
