The FDR scheme was established to help financial service providers and their customers resolve disputes.
FDR uses a range of dispute-resolution techniques to help with resolving disputes, from simple discussion to more formal conciliation. If in the end the parties to a dispute cannot reach agreement, FDR will issue a final decision. If the decision is accepted by the parties making the complaint, the decision becomes binding on the organisation.
There is more information in this section about the FDR scheme. There is also a Frequently Asked Questions section on the site.
Scheme members lists all of the people and organisations that are members of the FDR scheme. A financial service provider must be a member of FDR for FDR to accept a complaint about it.
How the scheme works provides more detail about the three-level dispute resolution process that every complaint goes through.
What is Financial Dispute Resolution offers some explanation about how the FDR scheme was set up, and why.
News and publications has the latest information about the scheme, and downloadable version of any publications produced by FDR, including information brochures.