In-house expertise

Jennifer Mahony, Scheme Director

Jennifer is a seasoned workplace investigator, employment litigation attorney, trainer, adjudicator, and dispute resolution specialist. She has 15 years of mediation and conciliation experience, including two years with the Fulton County Landlord/Tenant Court (equivalent to New Zealand’s Tenancy Tribunal). 

From 2001 to 2010, she was a successful employment litigation defence attorney with the law firm of HunterMaclean in Savannah, Georgia, United States.

She joined FairWay as a Reviewer and mediator in 2010.  In April 2013, she became the Service Delivery Manager (Central), and in February 2015, she became a Senior Resolution Practitioner. She is responsible for the Workplace Conflict and Financial Dispute Resolution services, provides dispute resolution services, assists internal and external clients in creating new and improving existing dispute resolution processes, and assists customers in aligning tactical business needs with strategic business goals.

Jennifer is an Fellow Member (Arbitration) of AMINZ and has a Juris Doctor from Emory University School of Law. She continues to be licensed to practice law in the State of Georgia.

Rex Woodhouse, Scheme Adjudicator

Rex is an experienced dispute resolution practitioner and change agent, having joined FairWay Resolution Limited (formerly DRSL) in 2007. Rex is currently an adjudicator with FairWay, adjudicating ACC and financial disputes, and is the Scheme Manager for the Telecommunications Disputes Resolution Service. 

Rex also sits independently from FairWay, as a judicial officer in the Tenancy Tribunal.

Rex was admitted as a Barrister and Solicitor in 2004, and before taking up the law, worked as a Registered Nurse, qualifying in 1992. Prior to nursing, Rex worked in industrial and medical laboratories as a technician. 

Immediately after completing his nursing qualification, Rex worked for Bayer New Zealand Ltd as a pharmaceutical representative. He subsequently worked as a Staff Nurse at the Wellington Hospital Emergency Department, and was then appointed as Clinical Nurse Manager at the Hutt Hospital Emergency Department. 

Rex commenced part-time legal training while at the hospital, and toward the end of that training, commenced work with ACC in the Medical Misadventure/Treatment Injury Units. Rex is nearing completion of his Masters in Law.

Resolution practitioners

Our resolution practitioners (which include facilitators, mediators, conciliators, adjudicators, and arbitrators) meet strict qualifications and competency standards. FDRS conciliators and adjudicators are lawyers and /or members of Arbitrators' and Mediators' Institute of New Zealand (AMINZ). They have successfully practiced across many industries and have received training in the finance sector. In keeping with international best practice it is critical the dispute resolution team are not the financial experts, but that they can access expertise when required.

FDRS facilitators are the frontline personnel who are the experts in complaint handling, receiving and registering and case managing complaints, liaising with complainants and Scheme Members with an aim to resolve disputes as early as possible. They work under the supervision of the Scheme Adjudicator.

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