The following case studies are based on actual complaints received by FDR.
These examples provide a good cross-section of the types of complaints FDR can help with. All identifying information has been removed.
Through the skillful work of a FDR conciliator, a mortgage company comes to the party even though borrower misunderstood the fine print.
An all too common issue where parents feel emotionally bound to support their childrens’ risky ventures and don’t read the fine print.
A myraid of issues lead to an acrimonious dispute and a lenghty resolution process.
A complaint is resolved quickly, but in the process a major - potentially illegal - issue is revealed
An online trader complains that the forex broker had engaged in impropertrading practices. The complaint was not upheld by the adjudicator, who did however raise a concern between the parties had been drafted heavily in favour of the broker, and requested FDR to raise this as a systemic issue. FDR has since reported it to Consumer Affairs, advised XYZ of its concern that the terms reflect an uneven position between the service provider and the client and suggested changes be made to address.