The following case studies are based on actual complaints received by FDR.
These examples provide a good cross-section of the types of complaints FDR can help with. All identifying information has been removed.
Conciliation is a cost effective, hassle free way of resolving a dispute
Through the skillful work of a FDR conciliator, a mortgage company comes to the party even though borrower misunderstood the fine print.
Father loses house guaranteeing son’s business loan
An all too common issue where parents feel emotionally bound to support their childrens’ risky ventures and don’t read the fine print.
A case of wrongful advice, poor communication and mismanagement
A myraid of issues lead to an acrimonious dispute and a lenghty resolution process.
Early intervention resolves issue, but reveals more
A complaint is resolved quickly, but in the process a major - potentially illegal - issue is revealed
Insurance company agrees to replace lost phone
Tourist delighted with FDR intervention even though issue outside jurisdiction
Systemic issue presenting misrepresentation corrected by member
Online foreign exchange trading
An online trader complains that the forex broker had engaged in impropertrading practices. The complaint was not upheld by the adjudicator, who did however raise a concern between the parties had been drafted heavily in favour of the broker, and requested FDR to raise this as a systemic issue. FDR has since reported it to Consumer Affairs, advised XYZ of its concern that the terms reflect an uneven position between the service provider and the client and suggested changes be made to address.
