Fair Insurance Code

The new Fair Insurance Code comes in to effect 1 January 2016. A number of suggestions FDR (Reserve Scheme) / FairWay made in its submission were shared by other submitters and have been adopted, particularly relating to disclosure, promotion of the code, accessibility to policies and applications in plain English and second language; training of insurance staff; dispute resolutions scheme’s ability to rule on all aspects of the code-not just complaints about claims; ensuring provision in applications that will allow full disclosure; and a commitment by Insurance Council of New Zealand (ICNZ) members to act reasonably when responding to no disclosure by the insured.

Language Options

FDRS provides access to a free telephone service in 43 different languages. Freephone us at 0508 337 337 and ask for an interpreter. Summary of FDRS site content is available in several languages. Click on a language to view a PDF document.