A Ouick snapshop of complaint activity for the 12 months ended 30 June 2015

2,919 registered inquiries included 475 complaints
370 referred to members to try to resolve
84 escalated to the FDRS formal disputes process
59 of those were resolved
36 by early resolution, including 2 conciliation settlements
23 adjudicated decisions. Of those. 16 complaints were upheld
> 80% complaints from non residents about foreign owned online forex brokers for
"failing to follow instructions", specifically, to reimburse investments

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