Providers have 2 months to resolve a complaint, but come to us first

Consumers with complaints about their finance service provider should call FDRS first on 0508 337 337, so we can determine if they have a valid complaint and to ensure they have access to redress for their issue. We would then refer the complaint to the provider to give them the opportunity to resolve directly with the consumer.

Language Options

FDRS provides access to a free telephone service in 43 different languages. Freephone us at 0508 337 337 and ask for an interpreter. Summary of FDRS site content is available in several languages. Click on a language to view a PDF document.