Welcome to Financial Dispute Resolution.
FDR is a free and independent service for settling disputes between consumers and the organisations and people that provide them with financial services. Find out more
Almost all people and small businesses can use the FDR service. Read more
Once a complaint is made, what happens? Read more
What complaints can FDR consider? The full list is here, or for more information, see the FDR FAQ page Read more
Summary FDR site content is available in several languages. Click on a language to view.
FDR provides access to a free telephone interpreting service in 43 different languages. Freephone us at 0800 337 337 and ask for an interpreter.